Telephone English - How to Make a Phone Call

Making a simple phone call can be challenging for ESL learners. Below are a couple of examples that you can use in your daily life.

• Reeds Jewelers. How can I help you?
• I am calling for information about diamond rings and bracelets at reeds jewelers. Who would be the best person for me to speak with?
• That would be our sales department. One moment, please, I’ll put you through.
• Thank you.
  

Or you might say:

• Hello, this is Robert Smith calling from New York. I would like to speak with Mike Jones in the customer service department. Would you mind connecting me, please?
• Just a minute. I will ring him.
• Thank you.

Telephone English - How to Leave a Message

You can leave a message in your answering machine or voice mail like this:

• Thanks for calling Mary (your name). I am unable ot answer your call right now. Please leave your name, number and a brief message at the sound of the beep. I will get back to you as soon as possible. Have a nice day. Bye!

If you are the person who call, you can leave a message like this:

• This is Lucy calling for Mary. My number is 666-8888. Please call me back this evening. Bye!